Home » Register for Training » Training FAQs

If you do not find the answer to your question below, please contact WPTI’s Registration Services Coordinator at 646-278-5685.

1. How do I register myself for a training program?
   You may visit our training program calendar at http://www.workforceprofessionals.org/calendar.php to view the training programs for which we are currently accepting registrants. Please click the “Apply Now” button to begin your registration process. If you have enrolled in a training program with WPTI before, simply log in with your username and password. If this is your first time, you may create a user account by clicking “Apply” under the New Student or New Supervisor section, whichever is applicable to you, and providing the required information.
   
   
2. How do I register my staff, not myself, for a training program?
   If you are a manager, you may choose to register your staff for a WPTI training by logging in or creating a New Supervisor account. Once you have created an account, you can add the staff you supervise by clicking the “Add Staff” button.  After you have added the staff members by clicking “Save” or “Save and Email login” (this option will send each staff member a computer-generated login name and password to access his or her personal account) you can register staff by clicking “Register for Programs,” selecting the program and checking the box next to the staff member’s name who wishes to attend.
   
   
3. When I attempt to register, the system says that my email address already exists. What should I do?
   In our system, a student is unique by her or his email address. This means that if you have registered for a course before and used the same email address you have now, you are already in our system. Please use our Forgot Password feature to have your login information emailed to you.
   
   
4. Do you require payment before the start of the training program?
   No. We understand that many organizations simply need more time in order for their fiscal department to cut a check. However, we do require a proof of payment or check-request form to be faxed to WPTI at 646-278-5699. This lets us know that you have requested the training program fee to be sent to us and are alerting us to keep an eye out for it. If you choose to pay by credit card, we do not need proof of payment because it will automatically be provided to us.
   
   
5. How can I obtain an invoice for the training program I am taking?
   An invoice for the training program for which you have registered should be automatically sent to the billing email address you provided upon registration. If you need a duplicate, you may log on to your account or contact WPTI’s Registration Services Coordinator at 646-278-5685.
   
   
6. What type of payments do you accept?
   We currently accept company checks and credit cards. If your organization is associated with the Fund for the City of New York, a journal entry can be requested for a funds transfer. 
   
   
7. How do I pay by credit card?
   You have the option to pay by credit card at the time of registration by clicking on the link, “Pay by Credit Card or PayPal.” The site will direct you to a secure payment area, run by PayPal, where you will enter the card information. To pay by credit card after you have closed the registration screen: An invoice will automatically be sent after registration to the billing email provided. This invoice contains a link to pay by credit card. You may also log into your account and click the “Pay by Credit Card” link. If you need a hard copy of an invoice, you may contact WPTI’s Registration Services Coordinator at 646-278-5685.
   
   
8. What is the time and place of the training?
   This information is listed on the training details page of our website. To access it, click the title of the training on the training calendar. When you register for a training program, this information will also be sent to the email address provided upon confirmation. Confirmation includes faxing a proof of payment request to WPTI at 646-278-5699.
   
   
9. My email server won’t accept emails from your system. How can I be sure I have registered correctly?
   Not all email servers are compatible. If, after registering, you receive email (which you do not understand) from WPTI, please contact WPTI’s Registration Services Coordinator at 646-278-5685.
   
   
10. I registered online. Is my registration complete?
    No. Thank you for completing your online application. An email from WPTI will be sent to the address you provided, with instructions about faxing a proof of payment or check request to WPTI at 646-278-5699. Once WPTI receives proof of payment or a check request (a copy of a check requisition form, a copy of a PO, or a copy of the actual check), you will be fully approved for the course. If you choose to pay by credit card, you do not need to provide proof of payment, since it will automatically be sent to us.
    
    
11. The email I received upon completing my registration states that I will receive further information about where the training is, what time, training program materials, etc.. When will I get this information?
    You will receive an email which includes further information about the training program in advance of the training program date. Please check your email in the days approaching the training for information from WPTI. If you have any questions, please feel free to contact WPTI's Registration Services Coordinator at 646-278-5685.
    
    
12. Our organization needs to set up WPTI as a vendor in order to process payment. How do we obtain a copy of your W9?
    Please contact WPTI's Registration Services Coordinator at 646-278-5685 in order to obtain these materials.

Registration / Cancellation Policy
No seat in any fee-based training program can be confirmed without payment or proof of payment. As a convenience to our customers, we will confirm an applicant for a training program once payment or proof of payment request (i.e., a copy of a check-request form, a copy of a purchase order, or a copy of the actual check) has been submitted. Upon receipt of all paperwork, a seat confirmation email will be sent to both the student and supervisor.

If for any reason you need to cancel your registration:

1. You must provide notice of cancellation 72 hours prior to the day of the training program to receive full credit toward a future WPTI training program. No refunds will be given.
   
   
2. We regret that we cannot provide credit or a refund if advance notice was not given that you will not be attending the training program for which you are registered.